Frequently Asked Questions

Weddings & events

We are currently accepting weddings and events for 2025 & 2026! Please fill out our event inquiry form.

Custom arrangements

Our designs start at $75 and increase based on size and types of florals. For delivery orders, we have a minimum spend of $125.

Deliveries

For deliveries, we use a service called Roadie. If delivering to a house, they will knock / ring the doorbell. If after 5 minutes no one comes to the door, they leave floral orders in a safe location near the door. They are unable to wait more than 5 minutes with the flowers so please be on standby or notify your recipient that their flowers were delivered. While we do everything possible to make sure flowers are left in a safe place, we are not responsible for any items that are damaged due to weather, theft or conditions that are out of our control.

For deliveries to a condominium or apartment building with a lobby, we will either leave the flowers with the front desk or at the front door of the apartment building depending on the building's delivery policy. If no one immediately answers the door, we send a courtesy text or phone call to alert the recipient that the flowers are at the desk or front door


Delivery Address & Information

We make every reasonable attempt to delivery your flowers in a timely manner. With that said, it is the responsibility of the customer to provide us with the correct information. Clover + Bonnet is not responsible for any misinformation provided by the ordering party including incorrect addresses or contact phone numbers. If an incorrect or incomplete address is provided and a delivery attempt has been made, the ordering party may will subject to an additional delivery fee for any attempts made thereafter.

Delivery date & times

Our delivery window is 11AM to 6PM. We cannot guarantee a specific delivery time.

Return Policy

At Clover + Bonnet, we do everything possible to provide fresh, beautiful florals. Still, it's important that customers understand that fresh flowers are extremely delicate and require proper care. With proper care, we guarantee your flowers will last a minimum of 72 hours from pickup or delivery date. The way you treat your flowers will impact how long your flowers will last! If you are not happy with the life of your flowers, please get in touch at cloverandbonnet@gmail.com within 72 hours of your pickup or delivery date. Please provide a detailed description of your quality issue as well as photos of your flowers. In the event that a customer has a valid quality issue, we exchange the faulty arrangement/bouquet for a new arrangement/bouquet. We do not offer refunds. We also do not offer refunds or replacements based off of personal tastes, color & flower preferences.

With the exception of custom order notes, arrangements are made at our discretion using what is fresh and available in the market. This flexibility is what allows us to create unique work with interesting flowers that are available on a seasonal and week-to-week basis. We understand this way of working is not for everyone and are happy to refer you to a florist who works within pre-determined styles if that's what you're looking for!